Terms & Conditions
1. Agreement Duration & Renewal
This Agreement commences from the date of signature by both parties and remains effective unless terminated as provided herein. It shall automatically renew for a further one (1) year period unless either party provides thirty (30) days’ written notice prior to expiry.
2. Legal Compliance
Customer shall comply with all applicable laws and regulations including but not limited to those governing cash on delivery collections, export/import controls, and local delivery requirements.
3. Customer Due Diligence
Customer agrees it is responsible to perform due diligence on its own customers to mitigate fraudulent or non-compliant transactions.
4. Insurance & Liability
Customer may insure shipments at its discretion and cost. Unless expressly agreed in writing, Aramex assumes no liability for insurance or uninsured losses.
5. Shipping Documentation
Customer shall provide all documentation required for customs clearance. Incorrect, false, or incomplete declarations remain the responsibility of the customer.
6. Prohibited Goods
Customer undertakes not to ship any goods prohibited by local or international law, or deemed dangerous. Customer agrees to indemnify Aramex against any liability arising from breach.
7. Charges & Taxes
Shipping rates are calculated on gross or volumetric weight, whichever is higher, plus applicable VAT and duties.
8. Cash on Delivery (COD)
If COD service is used, the customer authorizes Aramex to collect cash on its behalf. Aramex will remit funds as per agreed settlement terms. Customer is responsible for ensuring the correctness of amounts and recipients.
9. Payment Terms
Invoices are payable within the period stated on the invoice. Late payments may incur penalties or suspension of services.
10. Confidentiality
Both parties agree to keep the terms of this Agreement and any proprietary information confidential.
11. Force Majeure
Neither party is liable for delay or failure in performance due to events beyond reasonable control, such as natural disasters, war, strikes, or government acts.
12. Governing Law
This Agreement is governed by the laws of Saudi Arabia. In case of discrepancy between Arabic and English texts, the Arabic text shall prevail.
13. Entire Agreement
This document constitutes the entire understanding between parties and supersedes prior agreements. Amendments must be in writing and signed by both parties.
14. Notices
ALAM AL-TAYER WESTERN Commercial,
Riyadh, Saudi Arabia 13245
Phone: +966 0538646261